Rabu, 21 Mei, 2014 | 545 dibaca | 0 dikomentari | 0 dibagi
PT Medco Sarana Kalibaru (MSK)
In October 2012 Puma Energy announced an agreement to purchase 63.88% of PT. Medco Sarana Kalibaru (MSK), the fuel storage and distribution subsidiary of PT Medco Energi Internasional Tbk. The principal assets in the agreement included a fuel storage facility with a 22,700m³ storage capacity, a dedicated jetty, truck loading bays, and distribution capabilities in Kalimantan and Sumatra to serve the mining industry. Our Indonesian operations now include terminals in Kalibaru in Jakarta and Palemberg in South Sumatra, and we have a storage capacity of 25,700m³.
Customer Service Supervisor
Job Description
Supervises the customer service line staff regarding front-end (ie. order taking, query handling, delivery scheduling) and back-end (ie. Credit Notes, Debit Notes, Mass Balance revisions) activities. Resolves issues, works with customers and staff to overcome conflicts and to provide quality customer service. Achieves the general objectives of the department, which are to provide a high quality service to our external and internal customers.
Key Responsibilities:
- Supervision
- Customer interface
- Customer Master
- Delivery Scheduling
- People Development
Competencies:
- Have the capability to setup and improve Order To Cash Processes
- Experience in ERP system such Navision, SAP, TMS etc
- Understand about Taxation related with Invoices
- Knowledge on Inland and Sea/River logistics
- Able to implement KPI's for Customer Service and Delivery
- Good in Excel Spreadsheet, Data summary, report, and analysis
- Work experience in Trading/Manufacturing company or Logistics service company
- Excellent verbal and written communication
- Ability to establish adequate personal relationships
- Analytical capacity and ability to work under pressure
- Ability to solve problems in adequate way
- Customer Service Oriented
- Quick learner
- Excellent planning and organization skills
- Proactive and detail-oriented
- Team player
- Strong leadership and influence skills
Requirements
- Candidate must possess at least a Bachelor's Degree, any field.
- At least 3 year(s) of working experience in the related field is required for this position.
- Preferably Supervisor / Coordinators specializing in Customer Service or equivalent.
- Full-Time position(s) available.
- Experience in Customer Relation Management Systems (CRM System) preferred
Customer Service Representative
Job Description
Responsible for handling the front-end customer interface, managing customer calls or e-mails professionally and efficiently. Responsible for creating Offers and Orders within Navision and for adequately handling customer inquiries. Handles all back-end support activities related to invoicing, credit notes and debit notes, ensuring proper approval has been received prior to executing such transactions.
Key Responsibilities:
- Managing customer product orders
- Managing customer requests
- Internal customers
- Back-end support
Competencies:
- Excellent verbal and written communication
- Conflict handling skills
- Able to prioritize work tasks
- Able to handle fast moving and high pressure customer facing environment
- Problem solving skills
- Customer service oriented
- Quick learner
- Excellent planning and organization skills
- Proactive and detail-oriented
- Team player
Requirements
- Candidate must possess at least a Bachelor's Degree, any field.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Staff (non-management & non-supervisor)s specializing in Customer Service or equivalent.
- Full-Time position(s) available.
- Background in call center activities is advantage
- Proficient in Microsoft Office and Outlook
Qualified candidate should submit an application letter together with comprehensive curriculum vitae within 14 days, to :
recruitmentindonesia@pumaenergy.com
Mention the source of vacancy http://lowongan-kerja.tambang.or.id in email body or cover letter
Please State the Position & the Code as the email subject
- Di iklankan: 2014-05-21 00:00:00 - Standar Waktu Asia Tenggara
- Berakhir: 2014-06-04 00:00:00 - Standar Waktu Asia Tenggara
BERLANGGANAN LOWONGAN KERJA